{"id":73260,"date":"2018-09-23T11:15:56","date_gmt":"2018-09-23T02:15:56","guid":{"rendered":"https:\/\/sherpasnow.com\/naeba-\/?page_id=73260"},"modified":"2019-12-28T17:15:01","modified_gmt":"2019-12-28T08:15:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/sherpasnow.com\/madarao\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row row_height_percent=”30″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”2″ back_color=”color-wayh” back_image=”73772″ back_repeat=”no-repeat” back_position=”center center” overlay_color=”color-wayh” overlay_alpha=”35″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ position_vertical=”bottom” gutter_size=”3″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ medium_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h1″ text_font=”font-762333″ text_size=”fontsize-338686″ text_weight=”700″ text_height=”fontheight-578034″ sub_lead=”yes” text_uppercase=”” subheading=”Frequently Asked Questions”]FAQ[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”100″ gutter_size=”100″ style=”inherited”][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ medium_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h3″ text_font=”font-762333″ text_size=”h3″ text_space=”fontspace-781688″]About Reservation \/ Reception[\/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Do I have to reserve a lesson in advance?” tab_id=”7966640b-9b5f-4″][vc_column_text]Weekends and New Year holidays are very busy and we may refuse a booking. In order to attend a lesson when you wish, we strongly recommend making a reservation in advance.
\nWe have an online booking form, an email address or are available on several messaging platforms. Get in touch and we can work out the details.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is it possible to book on the day?” tab_id=”ed33b910-11e2-0″][vc_column_text]You can book if we have availability. We may not be able to take reservations on weekends and New Year\u2019s holiday as we are very busy on these days.
\nIf you wish to book a lesson, we strongly recommend online booking.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”CAN I PAY BY CREDIT CARD?” tab_id=”1537667968624-4-9″][vc_column_text]Yes, we accept credit card.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Do you charge a cancellation fee even in the case of poor physical condition?” tab_id=”1537668656005-5-8″][vc_column_text]We will charge cancellation fee as below except the cancellation due to the weather, snow or other operational conditions outside of the control of the school. Please contact us if you would like to transfer it to another date.
\n3 or 4days before : 30%
\n2 days before : 50%
\nThe day before \uff1a 100%[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row_content=”yes” row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”0″ bottom_padding=”0″ overlay_alpha=”50″ gutter_size=”3″ shift_y=”0″][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ medium_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″][vc_separator][\/vc_column][\/vc_row][vc_row unlock_row=”” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”100″ gutter_size=”100″ shift_y=”0″ style=”inherited”][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ medium_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h3″ text_font=”font-762333″ text_size=”h3″ text_space=”fontspace-781688″]About the lesson[\/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Is ski rental equipment included with lessons?” tab_id=”20a38477-fd85-9″][vc_column_text]Equipment rental is not included in the price of lessons. You can make your equipment reservation online.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”This is my first lesson. Do I need a lift ticket?” tab_id=”3fb38ea5-f9ff-5″][vc_column_text]Only when you ride a lift during the lesson. You can purchase lift tickets even during lessons. If you are unsure if you need a lift ticket or not please bring around 5,000 yen with you.
\nIf you are of a higher than first time standard please purchase the lift ticket before your lesson.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Do you cancel the lessons in case of bad weather?” tab_id=”847e6178-c1c9-1″][vc_column_text]Lessons are always held unless all the lifts and the gondola stop running at the ski area.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”DO YOU GIVE ME A REFUND IF I QUIT THE LESSON IN TH MIDDLE OF IT?” tab_id=”22e208ea-f6c9-8″][vc_column_text]You can leave the lesson anytime you want. However, we cannot give you a refund or allow you to take a lesson at a different time.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”MY FRIENDS\/FAMILY\u2019S INDIVIDUAL LEVELS ARE DIFFERENT, CAN EVERYONE TAKE A LESSON IN ONE GROUP?” tab_id=”1537668892601-4-2″][vc_column_text]It is possible for everyone to attend in one group. However, please note that lessons will always be conducted according to the pace of the lowest level.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row row_height_percent=”30″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”2″ back_color=”color-wayh” back_image=”73772″ back_repeat=”no-repeat” back_position=”center center” overlay_color=”color-wayh” overlay_alpha=”35″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ position_vertical=”bottom” gutter_size=”3″ […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-73260","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Sherpa Snowsports Academy Madarao<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sherpasnow.com\/madarao\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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