{"id":73260,"date":"2018-09-23T11:15:56","date_gmt":"2018-09-23T02:15:56","guid":{"rendered":"https:\/\/sherpasnow.com\/naeba-\/?page_id=73260"},"modified":"2025-07-09T13:34:22","modified_gmt":"2025-07-09T04:34:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/sherpasnow.com\/naeba\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row row_height_percent=”30″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”2″ back_color=”color-wayh” back_image=”73794″ back_repeat=”no-repeat” back_position=”left top” overlay_color=”color-wayh” overlay_alpha=”20″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ position_vertical=”bottom” gutter_size=”3″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ medium_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h1″ text_font=”font-762333″ text_size=”fontsize-338686″ text_weight=”700″ text_height=”fontheight-578034″ sub_lead=”yes” text_uppercase=”” subheading=”Frequently Asked Questions”]FAQ[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”100″ gutter_size=”100″ style=”inherited”][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ medium_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h3″ text_font=”font-762333″ text_size=”h3″ text_space=”fontspace-781688″]About Reservation \/ Reception[\/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Do I have to reserve a lesson in advance?” tab_id=”7966640b-9b5f-4″][vc_column_text]Weekends and New Year holidays are very busy and we may refuse a booking. In order to attend a lesson when you wish, we strongly recommend making a reservation in advance. You can book in advance online, this also means you do not have to worry about the reception procedure on the day.
\nPlease come to the meeting place at the meeting time.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Is it possible to book on the day?” tab_id=”ed33b910-11e2-0″][vc_column_text]If there is a room, you can book the lesson you wish. Weekends and New Year holidays are very busy, so we may refuse your reservation or you may not be able to book a lesson at your desired time.
\nIf you wish to book a lesson, we strongly recommend online booking.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How early should I check-in before my lesson starts?” tab_id=”00974ebd-f537-5″][vc_column_text]Please check-in at least 20 minutes before the lesson begins.
\nIt gets crowded just before the lesson start times. We accept applications other than those on that day, so if you stay at the hotel, it will be smoother for you that you check-in on the day before lesson.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Please tell me the opening time of reception?” tab_id=”29e74d47-98f5-9″][vc_column_text]Reception hours vary depending on the day of the week.
\nWeekday : Open from 8:30am until 4:00pm.
\nSaturday : Open from 8:00am until 5:00pm.
\nSunday : Open from 8:00am until 4:00pm.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I use a credit card?” tab_id=”1537667968624-4-9″][vc_column_text]Yes.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Do you charge a cancellation fee even in the case of poor physical condition?” tab_id=”1537668656005-5-8″][vc_column_text uncode_shortcode_id=”139713″]In case of cancellation by customer except when we cannot hold lessons due to inability of the snow school or ski resort we will charge a cancellation fee as follows. Please inquire about taking classes by transferring dates.<\/p>\n

5 or more days before : full refund
\n3 or 4days before : 30%
\n2 days before : 50%
\nThe day before \uff1a 100%[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row_content=”yes” row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”0″ bottom_padding=”0″ overlay_alpha=”50″ gutter_size=”3″ shift_y=”0″][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ medium_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″][vc_separator sep_color=”,Default”][\/vc_column][\/vc_row][vc_row unlock_row=”” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”3″ bottom_padding=”3″ overlay_alpha=”100″ gutter_size=”100″ shift_y=”0″ style=”inherited”][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ medium_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”h3″ text_font=”font-762333″ text_size=”h3″ text_space=”fontspace-781688″]About the lesson[\/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Is ski rental equipment included with lessons?” tab_id=”20a38477-fd85-9″][vc_column_text]Equipment rental is not included in the price of lessons. You can make your equipment reservation online.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”This is my first lesson. Do I need a lift ticket?” tab_id=”3fb38ea5-f9ff-5″][vc_column_text uncode_shortcode_id=”135100″]Only when you ride a lift during the lesson. You can purchase lift tickets even during lessons. If you are unsure if you need a lift ticket or not please bring around 2,000 yen with you.
\nIf you are of a higher than first time standard please purchase the lift ticket before your lesson.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Do you cancel the lessons in case of bad weather?” tab_id=”847e6178-c1c9-1″][vc_column_text]Basically lessons will always be held, unless the lifts and gondola service all stop running at the ski area.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Do you provide a refund if I quit the lesson?” tab_id=”22e208ea-f6c9-8″][vc_column_text]It is possible to leave the lesson in the middle after starting the lesson. However, we cannot provide a refund or allow you to attend a lesson at a different time.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”My friends\/family\u2019s individual levels are different, can everyone take a lesson in one group?” tab_id=”1537668892601-4-2″][vc_column_text]It is possible for everyone to attend in one group. However, please note that lessons will always be conducted according to the pace of the lowest level.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”After the regular season (Until April 1st), can I take lessons?” tab_id=”1537668932663-5-4″][vc_column_text]It will be possible to take only private lessons after April 1st.
\nYou can also take lessons at both Naeba ski area and Kagura ski area, so please feel free to contact us.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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